Service Admministrator

Location Redditch
Discipline: Office
Job type: Permanent
Salary: £21000 to £24000
Contact name: Keaton Smith
Contact email:
Job ref: J721
Published: about 1 month ago

GMP Recruitment are proud to be partnered with a highly recognisable and hugely successful manufacturer of construction and utility equipment. We are supporting their recruitment for a Service Administrator to join their team on a full time, permanent contract, located in their busy Redditch office.

This is a chance to join a vastly successful business that can offer stability, security and career development.

The ideal candidate for this role will be able to maximise the company’s revenue and contract recovery through national monthly billing of service contracts to customers in a timely fashion. You will also be able to provide advisory support to our service team and Customers, notifying of any maintenance intervention due and any contractual differences during product model changes.


Service Administrator main duties:

  • To register contractual agreements on ERP System by inputting clear customer and machine information as well as attention to detail with contract commencement date and contract duration.
  • To adopt a systematic approach to ensure all hourly billed contracts are billed up to date, by communicating well with customers to get order numbers in a timely fashion throughout the month.
  • To update and maintain machine hours and contractual information in our ERP System and Excel spreadsheet every month.
  • To process invoice credits to customers when appropriate if customer’s accounts have been incorrectly billed or further settlements require a credit to be offset.
  • To process 12 monthly machine inspections and raise certification when appropriate if passed.
  • To understand and keep departmental KPI’s up to date and issue monthly updates to branch managers and board of directors. 

Service Administrator desired skills and experience:

  • Knowledge of MS word and Excel products
  • Experience in producing accurate reporting
  • Ability to work to tight deadlines
  • Good attention to detail
  • Self-Motivated
  • Team player
  • Process driven
  • Desirable - Previous experience in a similar role or sector 

This position has the ability to offer an immediate start for the successful candidate.

This is a 35 hour week, Monday – Friday, and will offer a salary between £21K - £24K; this will be dependent on experience. There will also be additional company benefits for the position.

This is a fantastic opportunity for an ambitious and driven individual to join a well-known, and highly reputable organisation.

If the above position sounds perfect for you, then please apply immediately to avoid missing out.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as a Recruitment Agency.