GMP Recruitment are recruiting on behalf of our client located in Birmingham for an experienced Customer Service Executive to join their ever growing and successful team on a full time, permanent contract.
Our client is a fast growing and highly successful manufacturing company that has gone through substantial growth in the last few years through hard work and great service.
In this role, you will answer customer calls and emails, providing professional, factual, thought out responses within agreed SLAs (Service Level Agreements).
Customer Service Executive duties:
- You will work in partnership with the Account Manager on Key Accounts.
- You will assist with new product launch and product development.
- You will pro-actively contact customers to process orders and resolve their queries.
- You will work with your internal network to ensure you are able to provide your customer with an appropriate response within the agreed SLAs.
- You will make proactive customer calls to elicit feedback on our service performance
- You will proactively support change in processes / procedures to provide a better customer experience / greater efficiency
Customer Service Executive skills and experience:
- Confident in liaising with internal and external customers with the ability to forge strong relationships
- Excellent communication and presentation skills
- Strong telephone manner and listening skills
- Ability to multi-task, prioritise, and manage time effectively
- PC Literate, MS Office, competent Excel skills
- Experience of SAP is an advantage
- Familiarity with CRM systems and practices
- Ability to think independently and assume accountability
This position operates at a standard shift pattern, Monday to Thursday 09:00am – 17:00pm. The annual salary for this position will be £21K - £22K, which is dependent on experience, plus additional company benefits.
This position can offer an immediate start for the successful candidate, so do not miss out and apply today!
GMP Recruitment are recruiting for this role on behalf of their client and are acting as a Recruitment Agency.